{"version":1,"example":true,"label":"Example data","notice":"Example data. Aydria is not measuring calls to these companies yet, so every number in this feed is made up to show its shape. They are not measurements. Real data replaces it once 3 companies each have 30 measured calls.","generatedAt":"2026-11-01T03:00:00+01:00","timezone":"Europe/Amsterdam","window":{"weeks":8},"rules":{"minCallsPerCompany":30,"minCompanies":3,"minCallsPerHour":5,"outliers":"Per company, calls outside 1.5× the interquartile range (Tukey's fences) are left out.","median":"Hold = from the end of the phone menu until a person picks up. Median, not average."},"hiddenCompanies":2,"companies":[{"company":"Belastingdienst","sector":"government","calls":412,"medianHoldMinutes":20.5,"bestTime":{"weekday":3,"from":"08:00","to":"09:00"},"trendMinutes":[17,18,20,19,22,24,23,21]},{"company":"KLM","sector":"travel","calls":305,"medianHoldMinutes":17.5,"bestTime":{"weekday":2,"from":"21:00","to":"22:00"},"trendMinutes":[12,13,15,17,20,21,19,18]},{"company":"UWV","sector":"government","calls":236,"medianHoldMinutes":16,"bestTime":{"weekday":4,"from":"13:00","to":"14:00"},"trendMinutes":[14,15,15,17,18,16,16,16]},{"company":"Transavia","sector":"travel","calls":141,"medianHoldMinutes":14,"bestTime":{"weekday":6,"from":"09:00","to":"10:00"},"trendMinutes":[11,12,14,15,16,15,14,14]},{"company":"DUO","sector":"government","calls":188,"medianHoldMinutes":13.5,"bestTime":{"weekday":5,"from":"10:00","to":"11:00"},"trendMinutes":[19,17,15,14,13,12,13,13]},{"company":"Ziggo","sector":"telecom","calls":356,"medianHoldMinutes":12.5,"bestTime":{"weekday":3,"from":"08:00","to":"09:00"},"trendMinutes":[15,14,14,13,12,12,11,12]},{"company":"Vattenfall","sector":"energy","calls":221,"medianHoldMinutes":10.5,"bestTime":{"weekday":2,"from":"09:00","to":"10:00"},"trendMinutes":[7,8,9,10,11,12,13,11]},{"company":"Essent","sector":"energy","calls":187,"medianHoldMinutes":10,"bestTime":{"weekday":4,"from":"14:00","to":"15:00"},"trendMinutes":[8,9,10,10,11,11,10,10]},{"company":"KPN","sector":"telecom","calls":264,"medianHoldMinutes":10,"bestTime":{"weekday":4,"from":"08:00","to":"09:00"},"trendMinutes":[9,10,10,11,10,10,9,10]},{"company":"CJIB","sector":"government","calls":97,"medianHoldMinutes":9,"bestTime":{"weekday":2,"from":"14:00","to":"15:00"},"trendMinutes":[9,10,9,8,9,9,10,9]},{"company":"Eneco","sector":"energy","calls":203,"medianHoldMinutes":9,"bestTime":{"weekday":3,"from":"15:00","to":"16:00"},"trendMinutes":[8,8,9,9,10,10,9,9]},{"company":"Odido","sector":"telecom","calls":199,"medianHoldMinutes":8.5,"bestTime":{"weekday":5,"from":"09:00","to":"10:00"},"trendMinutes":[11,10,9,9,8,8,8,8]},{"company":"VGZ","sector":"insurance","calls":139,"medianHoldMinutes":8.5,"bestTime":{"weekday":2,"from":"15:00","to":"16:00"},"trendMinutes":[7,7,8,8,9,10,10,9]},{"company":"Zilveren Kruis","sector":"insurance","calls":174,"medianHoldMinutes":7.5,"bestTime":{"weekday":3,"from":"15:00","to":"16:00"},"trendMinutes":[6,6,7,7,8,9,9,8]},{"company":"ABN AMRO","sector":"banking","calls":122,"medianHoldMinutes":7,"bestTime":{"weekday":2,"from":"11:00","to":"12:00"},"trendMinutes":[7,8,7,7,6,7,7,7]},{"company":"CZ","sector":"insurance","calls":152,"medianHoldMinutes":7,"bestTime":{"weekday":4,"from":"15:00","to":"16:00"},"trendMinutes":[6,6,6,7,7,8,8,7]},{"company":"SVB","sector":"government","calls":64,"medianHoldMinutes":7,"bestTime":{"weekday":3,"from":"10:00","to":"11:00"},"trendMinutes":[8,7,7,8,7,6,7,7]},{"company":"Centraal Beheer","sector":"insurance","calls":83,"medianHoldMinutes":6,"bestTime":{"weekday":5,"from":"14:00","to":"15:00"},"trendMinutes":[6,6,7,6,6,6,5,6]},{"company":"ING","sector":"banking","calls":168,"medianHoldMinutes":6,"bestTime":{"weekday":3,"from":"14:00","to":"15:00"},"trendMinutes":[7,7,6,6,6,5,6,6]},{"company":"NS","sector":"travel","calls":118,"medianHoldMinutes":6,"bestTime":{"weekday":7,"from":"10:00","to":"11:00"},"trendMinutes":[6,5,6,7,6,6,5,6]},{"company":"Greenchoice","sector":"energy","calls":76,"medianHoldMinutes":5,"bestTime":{"weekday":5,"from":"11:00","to":"12:00"},"trendMinutes":[5,6,5,5,4,5,5,5]},{"company":"Rabobank","sector":"banking","calls":131,"medianHoldMinutes":5,"bestTime":{"weekday":4,"from":"10:00","to":"11:00"},"trendMinutes":[6,5,5,5,5,4,5,5]},{"company":"Zalando","sector":"retail","calls":88,"medianHoldMinutes":5,"bestTime":{"weekday":2,"from":"10:00","to":"11:00"},"trendMinutes":[4,4,5,5,5,6,5,5]},{"company":"bol","sector":"retail","calls":147,"medianHoldMinutes":4,"bestTime":{"weekday":3,"from":"11:00","to":"12:00"},"trendMinutes":[3,4,4,4,5,4,4,4]},{"company":"Coolblue","sector":"retail","calls":92,"medianHoldMinutes":2,"bestTime":{"weekday":6,"from":"10:00","to":"11:00"},"trendMinutes":[2,2,3,2,2,2,2,2]}],"source":"https://aydria.com/hold-index"}