Invoices

Find your invoices

1. Go to Settings → Plan and credits.
2. Scroll to Invoices.
3. Open or download the one you need.

Every payment, for a plan, a pack or an auto top-up, also gets a receipt by email.

You can also open the Stripe customer portal from the same screen. That's where you see your invoices and change how you pay.

What's on them

All prices are in euros and include 21% Dutch VAT. The invoice shows the VAT separately.

How you can pay

iDEAL, Bancontact, cards, Apple Pay and Google Pay. Plans can also run on SEPA Direct Debit. Payments are handled by Stripe. We never see your full card details.

Change how you pay

1. Go to Settings → Plan and credits.
2. Open the payment method. It takes you to the Stripe customer portal.
3. Add the new method and remove the old one.

When a payment fails

You'll see a banner: "Payment didn't go through. Update it to keep your plan." Here's what that means:

• You have 7 days to sort it out.
• Your cases keep running on the credits you have.
• New monthly credits only arrive once the payment goes through.

Update your payment method as above, and everything carries on.

Credits, line by line

Invoices show what you paid. For what you spent, Settings → Plan and credits has the full credit history: every reservation, capture, refund and top-up, linked to its case. You can filter it and download it as a CSV file.

On Pro, the proof export also includes a CSV for your accountant.

Something doesn't add up?

Ask in Support. The support assistant can explain any charge and resend a receipt. Or see Talk to a human.