Travel
Flight delay or cancellation
Three hours late or more? EU261 can mean up to €600. Aydria files the claim and keeps at it.
At a glance
- Typical credits
- 50 credits written
- Up to 6 follow-ups included.
- A formal complaint or ombudsman filing is 50 credits more, and only with your Yes.
- Typical time
- Usually 2–6 weeks
- A planning estimate, not a promise. The company sets the pace; Aydria keeps chasing.
Start this case
You see the plan and the price before anything happens.
Failed case? Credits back, automatically.
What Aydria does
- Checks whether EU261 applies: where the flight left from, the airline, the delay at arrival and the distance.
- Files the claim in writing with the airline, with the right amount for the distance: up to €600.
- Follows up when the airline goes quiet. If they refuse without a good reason, it suggests escalating to the national enforcement body, with your Yes.
What you need
- Your booking reference and flight number.
- The date of the flight and roughly what time you arrived.
- Your boarding pass or booking confirmation, if you still have it.
Tips that help
- It’s the arrival time that counts: three hours or more, measured when the doors open.
- Airlines don’t have to pay for extraordinary circumstances, such as severe weather. Aydria asks them to explain and checks the reason.
- Claims have a time limit. Start soon after the flight, while the details are fresh.
How a case like this runs
Example
- 50 reserved
You said Yes to the plan
- −50
Sent the EU261 claim for €400.00 through the airline's web form
- 0
No reply yet. Sent a first follow-up.
- 0
Still nothing. Sent a second follow-up.
- 0
Third follow-up. Asked for an answer within 14 days.
The airline approved €400.00 in compensation
€400.00 landed in your account. Checked with your bank.
Handled. €400.00 back.
Other cases
- Webshop refund that never cameYou sent it back weeks ago. Aydria chases the shop until the money is in your account.50 credits written
- Deposit back from a landlordMoved out, still waiting? Aydria writes to your landlord and follows up until the deposit is back.50 credits written
- Insurance claim that’s stuckAydria calls the insurer, finds out what’s holding it up and pushes for a decision.250 credits by phone