What each action costs
The full price list in credits. Hold time, phone menus, joining a call and support chat are free.
These are the prices Aydria uses for every case. You don't have to add anything up yourself: the plan card shows the total before you say Yes.
| Action | Credits | What's included |
|---|---|---|
| Quick check | 10 | Looks up a contract, a deadline or a rule, or checks a bill. No outside contact. |
| Written case | 50 | Emails, web forms and letters by email, with up to 6 follow-ups. |
| Phone case | 250 | Up to 20 minutes of talking, across all calls in the case. |
| Extra talking time | 10 | Per started minute, only after the first 20. |
| Hold time | 0 | Always free, however long it takes. |
| Phone menus | 0 | Press 1, press 3, press 2. On us. |
| Paper letter | 200 | Printed and posted, postage included. |
| Registered letter | 1,000 | Printed and sent registered (aangetekend), with proof of delivery. Paid plans only. |
| Escalation | 50 | A formal complaint, or a filing with an ombudsman or geschillencommissie. Only with your Yes. |
| Move pack | 400 | Every moving-house task as one case. |
| Joining a live call | 0 | Listen in or take over, free. |
| Proactive notice | 0 | Acting on it costs the normal price. |
| Support chat | 0 | Ask anything, any time. |
Long calls
Talking time adds up across all the calls in a phone case. After 20 minutes, every started minute costs 10 credits. At 40 minutes in total, Aydria pauses and asks you before it carries on. Time on hold never counts.
So a phone case with 26 minutes of talking costs 250 + 60 = 310 credits, however long the hold music played.
The price you said Yes to stays
Each case keeps the price it had when you said Yes. If we ever change the list, the new prices only apply to new cases.
See also How credits work and Why did I get credits back?