Low credits and auto top-up

When you're running low

The credit meter turns orange and shows Add credits when you have less than one phone case left (250 credits), or less than 15% of your monthly credits. It also tells you what you can still do with what's left, in written and phone cases.

When you run out

You'll see: "You're out of credits. Running calls will finish. New steps wait for you." Here's what that means.

• A live call never stops halfway. If it has to, your balance can dip to −50 to let the call finish. We cover that, and it's settled from your next top-up or renewal. It shows up in your credit history, so nothing is hidden.
• New steps pause. Every case that's waiting gets a Needs you item, like "Add credits to continue the Ziggo case (needs 30)".
• Add credits and everything picks up where it stopped.

Auto top-up

Auto top-up buys a pack for you when your balance drops below a number you choose. It's off until you switch it on.

1. Go to Settings → Plan and credits and find Auto top-up. You can also switch it on in the credits sheet.
2. Switch it on.
3. Choose when it kicks in, and which pack it buys.

The suggested setting is: when I go below 250, add 1,500 for €15. Aydria tops up at most 2 times a month, so a busy month can't run away with your money. You can raise that limit in the same place. Every top-up comes with a receipt.

Rather do it by hand?

Click your credit balance any time to open the credits sheet and buy a pack. Or, if you're topping up every month, a bigger plan is probably cheaper: see Change plan.