Money finder

The money finder watches for things you can claim money for, and tells you the moment you are owed something.

What it watches

• Train delays, from forwarded travel emails, trips in your calendar or trips you add yourself. It checks the operator's published delay information, and asks you to confirm if it cannot tell.
• Flight delays and cancellations under EU261, from booking and change emails.
• Outages, from the provider's public status pages.
• Late or lost parcels, from delivery emails and tracking.
• Other charges your own documents show you have a right to.

How an amount is worked out

Rules decide, not a guess. For a flight: three hours late or more, or cancelled with less than 14 days' notice, pays 250, 400 or 600 euros depending on the distance, and half on a long flight that is only three to four hours late. If Aydria does not have the facts, it says you may be owed money and does not make up a number. Airlines can refuse for extraordinary circumstances. Aydria still files, and the airline decides.

What you see

A line like "Your KLM flight KL1234 was 4h12m late. You're owed 400 euros. Claim it?", with the price. You tap Yes, or leave it.

What it costs

A claim is 50 credits, reserved when you say Yes. If nothing is paid, all of them come back automatically. Every claim is a normal written case with proof, follow-ups, escalation and a check that the payout arrived.

Good to know

• Not every delay pays. A rule is only as good as the operator's terms, and those change, so Aydria checks them again.
• Several travellers on the same train get their own claims. See Group claims.
• Want Aydria to claim without asking? See Auto-claims.